Regarding address changes for the emergency service operations (911)
Friday, 06 January 2006 14:13

Q: Regarding address changes for the emergency service operations (911), we have trouble getting new address information on the returned piece of mail. Instead we just get a "no such street," or "no such number" returned mail piece. Can you post this information on the web as a PDF file or in a database?

A: This has been a continuing issue for many rural areas. Some areas are still undergoing conversion to the new 911 emergency addresses.

Many people were slow to change to the new addresses, because they had been using the old address for years. Forwarding for letter mail is good for a year, then for an additional six months the letter is returned to sender with the forwarding address on the return piece. After 18 months, the letter would be sent back with a reason for non-delivery such as "no such number."

There are two options for obtaining these EMS or 911 addresses.

They cannot be posted on the Internet due to privacy issues. However, the Postal Service does have a service called Locatable Address Conversion System (LACS) that is sold by the U.S. Post Office to National Change of Address (NCOA) licensed vendors NCOA keeps its address information for up to three years.

Check with your local Mailpiece Design Analyst for more information on LACS and a list of licensed NCOA vendors.

It pays to shop around with the various vendors. There is a mini mum start up fee for each vendor, and then the cost usually runs around $2 to $7 per thousand names processed.

A list of NCOA vendors is available on the Internet at the postal web site

NCOA also tells you who has moved and CASS certifies your mailing list.

More and more NCOA vendors are allowing you to e-mail your database to them for processing.

The other option is for a mailer to submit sequence cards to the local post office in rural areas.

Section A920.5.5.a of the Domestic Mail Manual states "If the customer includes a rural address (box number) in a deck of cards submitted for sequencing, and a street address is assigned to that box number so it can be served on a city delivery route, a correct address card is included at no charge."

See Section A920, "Address Sequencing Services" for more details on the various options for card preparation and submission.